Customer satisfaction survey

Respondent details

Company

Full name

For questions 1 to 9 please reply using the scale 1 - 4 where 1 is the lowest note and 4 is the highest.

1. How do you evaluate time of waiting for concepts/designs of POS materials?

Choose 4 3 2 1

2. How do you evaluate time of waiting for price offers?

Choose 4 3 2 1

3. How do you evaluate the manner of presentation of the price offer?

Choose 4 3 2 1

4. How do you evaluate cooperation during preparations to conclude a contract/an order?

Choose 4 3 2 1

5. How do you evaluate cooperation during the realization of the contract/order?

Choose 4 3 2 1

6. How do you evaluate technical counselling proposed by the company representative?

Choose 4 3 2 1

7. How do you evaluate functional counselling connected with the product proposed by the company representative?

Choose 4 3 2 1

8. How do you evaluate quality of the designs presented by the company representative?

Choose 4 3 2 1

9. How do you evaluate after-sales service?

Choose 4 3 2 1

10. Did the product you received, meet your expectations?

Choose YES NO

If No, please write your comment.

11. Was the product you received compliant with the contract/order with respect to the amount, quality and completeness?

Choose YES NO

If No, please write your comment.

12. Was the product you received delivered on time?

Choose YES NO

If No, please write your comment.

13. Was the product you received delivered to the right place?

Choose YES NO

If No, please write your comment.

14. Did the product you received have all appropriate delivery documents attached?